The common error is accompanied by a message that reads: That Microsoft account doesnt exist. I was having issues accessing my work/school account in the Calendar app on Windows 10. Win 10 Task Scheduler with Microsoft Account, How to add an outlook email address to a Microsoft 365 Family Account that has a Gmail Login, Licenses for Microsoft 365 for Business, Shared Computers, & Local Accounts. Enter a different account or get a new one. A Office 365 account is used for activating Office, not to logon to Windows. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). Enter a different account or get a new one The login failed; when trying to log in manually (without the quick-login you normally have), it doesn't work as well, it just says that my "Microsoft doesn't exist": I cannot install software on my own #$$$%$# computer, because of MICROSOFT. It only takes a minute to sign up. Why do small African island nations perform better than African continental nations, considering democracy and human development? In this guide, we will show you the possible causes and potential solutions to this issue. Microsoft will permanently delete any account which has not been active for the past 2 years. Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Windows 10 comes with a feature that allows you to do a factory reset losing all files. I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. when I try to put my email account into authenticator it says "That Microsoft Account doesn't exist." but it does, why is it saying that. Enter a dif Business process and workflow automation topics. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. Enter a different account or get Type the requested information and selectSend code. Ok. One easy way to fix this issue is to use the correct account type while logging in. Restart the device, and install from https://portal.office.com/account to get the correct version. Now click on "All services.". Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. If youre trying to sign in with a Microsoft account and getting an error saying, The Microsoft account you entered does not exist, this post will help you figure out whats going on. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Move on to the next step:Step 2: Check products or services where you used your Microsoft account. If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. So freaking annoying. Enter a different account". Once the steps above have been completed, you should be able to log in to your Microsoft account. We needed to join to the domain, first. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. That Microsoft account doesn't exist. Office LTSC is the enterprise licence version of Office 2021. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. But, I get a message saying "The Microsoft account doesn't exist. We only have 5 hosts so a domain seemed overkill. I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. Hey, so yesterday, I tried logging in into Minecraft. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. I have my phone number setup in my account, so instead of email, I used my phone number. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. When you see the account you're looking for, select Sign in. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? Using an account name from a different kind of account such as an Xbox, Work, or School account may trigger the user ID error. Cache in the Edge browser stores website data, which speedsup site loading times. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. 5. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. Enter the on-screen character and click Next. I have the same headache, but see no solution. Avoid attempting to log in with an Alias. Thanks for contributing an answer to Super User! 3. This is extremely frustrating. If you are still having issues, try to clear the cached data again; this will help resolve the That Microsoft account doesnt exist error. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. Remember, if that fixes it, you can always add the account back in later. Request a security code to be sent to the phone number or email you used. Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. The steps below are on how to clear cached data on Google chrome. Many are left puzzled and wondering about the meaning of the user does not exist error: why does it say my email doesnt exist or why is my Microsoft account not recognised? If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. Copyright Windows Report 2023. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. These computers were set up for organization and the one I re-installed I set it up for personal use. If your Microsoft account doesn't exist but it does, you might be permanently locked out. I decided to created another new Email account and start switching the good email to the new account because . There is nothing that tells me what types of things I can enter. Microsoft | Login. Report abuse. Yes. Click Settings and more, illustrated by three dots. See, Step 2: Check products or services where you used your Microsoft account. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. More info about Internet Explorer and Microsoft Edge, How to remove Office license files on a Mac, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state. From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered. I do not know how they are translated in English it was something like "experience online content". The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. In reply to Greg Carmack's post on March 9, 2022. Feel free to let us know the solution that helped you fix this issue in the comments below. New Member. Click on the Start button on the left side of your Taskbar, and select Settings. Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! I am baffled by this. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. Another time the error message may reflect as, A new account can be created with the same mailbox name (, Ensure that the case for both username and password are correct, Avoid pressing the incorrect key accidentally, so be careful, Try logging in from another secure computer as your keyboard might have issues. Sign In. This is absolutely maddening. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. Try another email address or sign up for a new one. If not, select the checkbox next to the device. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. I think that's the core of the confusion. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. Enter a different account or get a new one. How do I find my Microsoft 365 admin? That Microsoft personal account doesnt exist. When I go to "make a new one", it says that the account already exists and that I should try logging in. The error message isnt well worded heres better text . Tip:Ifthe verification code didnt arrive, readTroubleshooting verification code issues. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. "That Microsoft account doesn't exist. Business Tech Planet is compensated for referring traffic and business to these companies. Tip:This option won't work if you don't have security info set up on your account or if you can no longer access that security info. A Gamertag is meant to serve as an identity only on Xbox. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. The initial step is to make sure that your Username and ID actually exist. I completed the Microsoft Ignite challenge but when trying to schedule an exam, on the login page, it will say that my Microsoft account doesn't exist even though I use this account nearly everyday school. Check products or services. Choose the account you want to sign in with. That said, these aliases cannot be used to login into a Microsoft account. We are happy to help you! In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. If you forgot your Microsoft account password, follow these steps. If you have Microsoft 365 for Business Basic, you wont have any Office applications to install. Can't access your account? I cannot believe the idiocy of this design. If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted.